Quality and warranty

At Schmalz, all of our decisions and actions reflect our high quality standards. And that’s been the case for almost a century. Schmalz’ mission is to deliver outstanding quality to its customers. We strive not only to produce high-quality products, but also to maintain quality across all of our processes. High quality processes are what allows our employees to perform at their best. To best support them, we work together to make sure our processes are efficient. Schmalz’ goal is to consistently meet the quality expectations of all of its customers, and to assure them that they can expect added value in the area of quality as they can expect in others.

Certified quality

In our work, we never content ourselves with what we currently have. For us, continuous improvement is not just a catchphrase, but an integral part of our corporate culture. Since 1994, our quality management system has been regularly certified to DIN EN ISO-9001.The future-oriented technology that we use allows our employees to provide efficient, first-rate service.

We use state-of-the-art computer-aided quality (CAQ) software that keeps us constantly informed on the company’s current quality levels and allows us to respond promptly to changes. We also apply highly modern measurement methods to meet increasing product quality requirements.
Another important part of our overall system is our suppliers, who contribute to the overall success of the company through continuous supplier development.

Warranty

When you choose Schmalz products, you’re putting your trust in quality that’s “Made in Germany”. We offer a warranty for our handling systems. If necessary, our service personnel can be on-location quickly anywhere in the world to provide efficient, straightforward assistance.

You can find detailed information about the warranty in our terms and conditions.

Link to the terms and conditions

Please contact us directly or use the contact form if any defects occur.

Schmalz Inc.
5850 Oak Forest Drive
Raleigh NC 27616
United States of America

T: +1 919 713-0880
F: +1 919 713-0883
schmalz@schmalz.us
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