Service

When designing Schmalz products, we place a particular emphasis on extremely low maintenance needs. To maintain constant productivity, and thus ideal work results, regular maintenance of the devices is, however, of utmost importance. The maintenance intervals depend on various circumstances.

Our intelligent vacuum generators from the i-Series have integrated condition monitoring to detect possible leaks and faults in the system at an early stage. If efficiency losses can be avoided by maintenance, the ejector emits a corresponding signal.

Detailed information about intelligent products from Schmalz

Of course, as a specialist we also support you during maintenance work. You can send us your devices for maintenance or make an appointment with us for maintenance at your facility on-site.

Service notes and spare parts

Instruction Manuals

"How to" videos

Spare parts in our online shop

Training: we offer trainings to instruct your employees in Schmalz products in order to support optimum operation and utilisation of your Systems.

Contact

Schmalz Inc.
5850 Oak Forest Drive
Raleigh NC 27616
United States of America

T: +1 919 713-0880
F: +1 919 713-0883
schmalz@schmalz.us
Business card

Repair of your vacuum systems and vacuum components

You have a defective device or a damaged component? We assist and support you in restoring your process as quickly as possible.

Is your product permanently integrated into your process? Then you need rapid help on site. Our service technicians repair defects quickly and reliably directly at your site. This mostly applies to vacuum head systems.

Is the product removable? Please send defective pumps, valves and other vacuum components using our return form.

We will inspect the item and in the process locate the defective spot. We will create a repair estimate and discuss the options for replacement delivery or repair with you. Upon your approval, we process the item as quickly as possible and return a perfect, fully functional item to you.

Returning Schmalz products

Please inform our Customer Center of the return in advance. This will help us to correctly allocate the return when it arrives. We will be able to respond more quickly and provide you with fast and reliable feedback about your item.

Please be aware that we must charge a restocking fee.

  • Please fill out the following return form and then print it
  • Include the printout with your shipment
  • Always include a copy of the invoice or delivery note with your return
  • Mark the returned item(s) on this copy

Return form for your items