Inside Sales and Technical Support - Vacuum Automation
- United States of America, Raleigh
- Schmalz Inc. (US)
- Young professionals
Apply now
YOUR TASKS
The Inside Sales and Technical Support Representative will work daily with direct customers and dealers to sell and support the Schmalz line of automation products. This position will also support and collaborate with multiple, assigned Outside Sales personnel to help develop new customers and monitor and close current opportunities.
Position Overview:
- Learn and maintain working knowledge about Schmalz automation products, their application, and our competition.
- Learn about organizational structure, workflow, and operating procedures.
- Provide a single point of contact and be willing to network and make first contact with potential customers.
- Quote creation and delivery.
- Provide 1st level technical support for automation products, including competitive cross referencing.
- Manage and address all customer inquiries about product, price, delivery, quality claims, and any other additional requirements.
- Provide answers to customers by identifying problems, researching answers and guiding customers to resolution.
- Capture sales opportunities utilizing Schmalz resources and leveraging our Customer relationships.
- Support and help manage territory and customer relations in conjunction with outside sales.
- Work with Order Management, Engineering, Finance, and other internal personnel to provide timely support to customers.
- Other related job duties as assigned.
YOUR PROFILE
Basic Qualifications (Including Educational Requirements):
- High School Diploma or GED with 1-3 years of technical support, customer service or sales experience.
- Knowledge of Microsoft Office software.
- Must possess interpersonal skills, organizational skills, be a self-starter, detailed oriented, and have the ability to communicate professionally (verbal and written).
- Ability to effectively multitask and prioritize in a high paced, customer-oriented sales environment.
- Ability to perform several tasks simultaneously to meet critical deadlines.
- Superior communication skills and ability to work as part of a team as well as function independently.
Preferred Qualifications:
- Experience working with both an ERP and CRM system.
- Associates degree.
- Technical experience from an industrial experience.
- Strong mechanical aptitude and technical inclination.
OUR BENEFIT PACKAGE
- Excellent compensation package, including an annual bonus plus potential for an overachiever bonus.
- Generous car allowance and communication plan.
- We pay over 85% of medical benefits and a significant portion of the deductible along with a company-paid HRA Flex card.
- 401 plan with a 6% company match.
- Paid Time Off (PTO) benefits starting first day of employment.
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locations worldwide
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percent family-owned
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times awarded as Great Place to Work
Are You a Mover?
Movers work passionately toward a common goal – with drive, innovation and the cleverness needed to get the job done. Movers have made Schmalz the market leader in vacuum automation and ergonomic handling systems. Are you a Mover? Then you’re the perfect fit for our rapidly growing family company – the perfect fit for Schmalz.
Contact us
We are happy to help with any questions.
Nicole Severado | Manager, Human Resources
+1-919-261-5709
nicole.severado@schmalz.us
Apply now