Chatbot
The Schmalz chatbot on schmalz.com offers AI-powered online support around the clock. The intelligent system answers questions in natural language and serves as a first point of contact for finding Schmalz content, products, and services.
What can the Schmalz chatbot do?
The chatbot accesses our product database directly. It assists with product searches, provides links to relevant product data sheets, and helps you find spare parts.
However, it is no substitute for personal technical consultation: The bot reaches its limits when it comes to custom designs, complex troubleshooting, or special applications. In these cases, it forwards your inquiry directly to the Schmalz support team.
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Do I need to enable cookies to use the chatbot?
Yes, to use the chatbot, at least the technical necessary cookies must be enabled. These cookies are required for the chatbot to function, to save your session, and to ensure that inquiries are processed safely.
Is the use of the chatbot GDPR-compliant?
Yes, the Schmalz chatbot is GDPR-compliant and meets the requirements of the General Data Protection Regulation (GDPR). Personal data is processed only to the extent necessary and is protected by appropriate technical and organizational measures. Data processing is conducted transparently and in accordance with applicable data protection regulations.
What product documentation, spare parts, and technical data can the chatbot help me find?
The chatbot helps you find product information quickly and directly:
- Documentation and instructions: It provides links to available PDF documents directly in the chat—such as user manuals, assembly instructions, product data sheets, and product family overviews.
- Spare parts: It checks whether suitable spare parts are available for your product and displays them directly.
- CAD data: The chatbot does not have direct access to CAD files. However, it will show you whether CAD data is available for the item and where you can download it.
If you can’t find the part or document you’re looking for right away, our Schmalz experts will be happy to assist you personally.
What happens if the chatbot can't answer my question?
For complex inquiries, the chatbot seamlessly transfers you to a live support representative. The system offers to forward your inquiry, along with your chat history to date, directly to the appropriate Schmalz support team in your region. A Schmalz expert from your country will then establish a prompt connection with you. Alternatively, the tool provides the contact information (phone number, e-mail, address) for your nearest Schmalz location, along with the appropriate contact form.
